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Return & Refund Policy for Wigs

Due to the nature of our products, all wig units and hair extensions are considered final sale for hygiene and safety reasons.

We take pride in the quality of our products and carefully inspect each item before shipping. However, if there is an issue with your order, we’re here to help.


  • Eligible Returns

We accept returns or exchanges only under the following conditions:

The item is damaged, defective, or incorrect upon arrival

You contact us within 1-3 business days of delivery

The item has not been worn, altered, washed, or installed

The hair is in its original packaging with all tags attached


  • Non-Returnable Items

Worn, installed, or altered hair units

Custom-made or customized wigs

Clearance or final sale items

Products not in original condition


  • Refunds & Exchanges

Once your return is received and inspected, we will notify you of approval or rejection. If approved:

Refunds will be issued to your original payment method within 5–10 business days

Exchanges will be processed based on availability


  • Shipping Costs

Customers are responsible for return shipping unless the error was on our end (wrong or defective item)


  • Order Issues

If you receive the wrong item or a defective product, please contact us immediately with:

Your order number

Clear photos of the issue

We will resolve the issue as quickly as possible.


  • Contact Us

For returns or support, contact:

Sales@donnagowe.co

Our Mission

Our mission is to empower others to realize their full potential and boast on the goodness of God through cultural and inspirational merchandise. 

"I can do all things through Christ which strengtheneth me."
Philippians 4:13

Top-notch support

We're here to help. Whether you have questions about your jewelry, t-shirts, hair, events, cakes and puddings , our team is ready to assist. Reach out anytime, we're committed to making your experience seamless from browsing to wearing.

Secure payments

Your transactions are protected with industry-leading encryption and fraud detection. We partner with trusted payment processors to ensure your financial information stays secure every time you shop.